Customer Tools

To request supplies or service for your printer or MFP, please fill out the form below and a FlexPrint customer care representative will be with you right away. You can also request free UPS shipping labels to recycle empty toner cartridges, electronically submit equipment meter reads, or notify FlexPrint of any equipment moves, all from a single form.

For any other questions or concerns, you can also call 888 353-9774 to speak with a representative Monday through Friday from 8:00 AM EST to 5:00 PM PST.

Laser Options Customer Tools

Service Requested*
- Request Supplies
- Request Service/Repair
- Recycle Toner
- Submit Meter Reads
- Account Updates and Equipment Moves
- Contact Customer Service
Date*
MM slash DD slash YYYY
Company Name*
Department / Mail Stop
Name*
First Last
Phone*
Email*
Address
Street Address Address Line 2 City State ZIP Code
Equipment ID(s)*
(FlexPrint Printer ID Number)
Comments / Parts Description
Equipment Make & Model
Problem/Issue - Why do you need service on this device?*

Toner Requested*

Toner Color	Quantity

Please List the Toner Color & Quantity Needed. To add additional toner requests, press the + button

Special Note: When requesting a PREPAID shipping label to recycle your toner/ink cartridges, you may notice a different name and telephone number populating in the “Sent From” section of the form than what you filled in. This is occurring because there are multiple names and numbers tied to the same address. We are aware of the problem and are in the process of fixing the glitch. In the meantime, please disregard the auto-populated name and number. Your empty cartridges will still be sent to the appropriate place for proper recycling. 42,751 cartridges recycled since Nov 2011

Equipment Meter Reads*

FlexPrint Asset ID#	Total Page Count	B/W Page Count	Color Page Count

To enter meter reads for more than 1 asset, click the + button.

Type of Account Update & Equipment Move*
- Equipment Relocation To New Address
- Equipment Move To New User @ Same Address
- New Address To Add To Contract
- GL Code Updates
- Retire Equipment (Submit Config)
- Request To Add Equipment (Submit Config)

Equipment Move Form

FlexPrint ID#	Printer Make/Model	Old Location Description	New Location Description

To list additional equipment move updates, click the + button.

Please enter comments below, so we can direct your request or questions to the appropriate department.*
New Address To Add To FlexPrint Contract*
Street Address Address Line 2 City State ZIP Code
Equipment ID(s)*
(FlexPrint Printer ID Number)
GL Code Update
New Equipment Make & Model
New Equipment Location/Description
Please send some FlexPrint Printer ID Labels
- 1
- 2
- 3+
Original location of Retired Equipment
Equipment Make & Model to be Retired
Submit Printer Configuration Report*
Max. file size: 50 MB.
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